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Privacy Policy

This privacy policy ("policy") will help you understand how Root Mobile ("us", "we", "our") uses and protects the data you provide to us when you visit and use rootmobile.net and all web pages and applications included in it.
We reserve the right to change this policy at any given time, of which you will be promptly updated. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page.
This Privacy Policy applies to all personal information collected by Root Mobile via our website at rootmobile.net, our mobile applications, and any related services, sales, marketing, or events.

This Privacy Policy is effective as of May 9th, 2024.
Any changes to this policy will be effective immediately upon posting the updated policy on our website unless otherwise stated.

What User Data We Collect

When you visit our site, we may collect the following data:
● Your IP address.
● Your contact information and email address.
● Other information such as interests and preferences.
● Data profile regarding your interaction and activities while using the software.
● Company information such as address, employee details, and any information required for system functionality.

Why We Collect Your Data
We collect your data for several important reasons:
● To Enhance User Experience: Understanding your needs helps us to improve our application’s functionality and interface to better serve your business operations.
● To Optimize Our Service: We use your data to enhance our order and route management solutions, ensuring they are efficient and tailored to the challenges and requirements of your industry.
● To Provide Customer Support: Data you provide enables us to offer effective support, helping us address your queries and troubleshoot issues promptly.
● For Communication: We may use your contact information to send updates about our services and products, including new features and offerings. We also use this information to invite you to participate in surveys and market research, which are crucial for us to align our development with your expectations.
● To Deliver Customized Content: Based on your interaction with our application and preferences, we may customize your experience to better match your business needs.
● For Security and Compliance: Ensuring the security of your data is paramount. We use your information to enhance the security of our services, comply with legal obligations, and prevent misuse of our platform.
● To Facilitate Business Insights: Data analytics and reporting are integral to our service, providing you and your business with insights regarding order trends, route efficiency, and operational performance.
● Integration with Third-Party Services: Your data may be shared with third-party services that integrate with our platform, enhancing functionality such as payment processing, logistics, and customer relationship management. We will always disclose when and why data is shared and ensure it is done securely and in accordance with our privacy policies.

Safeguarding and Securing the Data
Root Mobile is committed to securing your data and keeping it confidential. Root Mobile has done all in its power to prevent data theft, unauthorized access, and disclosure by implementing the latest technologies and software, which help us safeguard all the information we collect online.

Our Cookie Policy
Once you agree to allow our websites to use cookies, you also agree to use the data it collects regarding your online behavior (analyze web traffic, web pages you visit and spend the most time on).
The data we collect by using cookies is used to customize our websites and applications to your needs. After we use the data for statistical analysis, the data is completely removed from our systems.
Please note that cookies don't allow us to gain control of your computer in any way. They are strictly used to monitor which pages you find useful and which you do not so that we can provide a better experience for you.
If you want to disable cookies, you can do it by accessing the settings of your internet browser.

Links to Other Websites
Our websites contain links that lead to other websites. If you click on these links Root Mobile is not held responsible for your data and privacy protection. Visiting those websites is not governed by this privacy policy agreement. Make sure to read the privacy policy documentation of the website you go to from our website.

Restricting the Collection of your Personal Data
At some point, you might wish to restrict the use and collection of your personal data. You can achieve this by doing the following:
If you have already agreed to share your information with us, feel free to contact us via email and we will be more than happy to change this for you.
Root Mobile will not lease, sell or distribute your personal information to any third parties, unless we have your permission. We might do so if the law forces us. Your personal information will be used when we need to send you promotional materials if you agree to this privacy policy.

GDPR Compliance

Data Protection and Privacy
Our company is committed to protecting the privacy and security of our users' data in compliance with the General Data Protection Regulation (GDPR). We use Amazon Web Services (AWS) Cognito to manage authentication, authorization, and user management processes in a secure and compliant manner.
Rights of Data Subjects
● Right to Access: You have the right to access your personal data that we process and obtain a copy of it.
● Right to Rectification: You are entitled to correct any inaccurate or incomplete personal data we hold about you.
● Right to Erasure: You can request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected, or when your consent is withdrawn and there is no other legal ground for processing.
● Right to Restriction of Processing: You may request the restriction of processing your personal data under certain circumstances, such as if the accuracy of the data is contested.
● Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and have the right to transmit those data to another controller.
● Right to Object: You have the right to object to the processing of your personal data based on grounds related to your particular situation.
● Right to Withdraw Consent: Where the processing is based on your consent, you have the right to withdraw that consent at any time.

Data Transfers
Personal data may be transferred to countries outside of the European Economic Area (EEA). In such cases, we ensure that adequate safeguards, as required by the GDPR, are in place to protect the data. These safeguards may include data transfer agreements or mechanisms such as the Standard Contractual Clauses approved by the European Commission.

Data Security
We implement robust technical and organizational measures to protect personal data from unauthorized access, alteration, disclosure, or destruction. AWS Cognito helps us to achieve these security measures by providing features like encryption at rest and in transit, along with advanced security features that comply with industry standards.

Data Breach Notification
In the event of a data breach, we will promptly notify the appropriate data protection authorities and affected individuals, if there is a risk to the rights and freedoms of individuals, as required by GDPR.

Contact Information
For any inquiries related to the processing of your personal data or to exercise your rights under the GDPR, please contact our support team at support@rootmobile.net.