Support & Resources

Get the help you need with Root Mobile. Access training materials, submit support tickets, read release notes, and connect with our expert support team.

Checking Status...
Training Docs Submit a Ticket Remote Support Coming Soon

Release Notes & Updates

Stay up to date with the latest features, improvements, and updates to Root Mobile

October 10, 2025

Version 2.4.0 - Enhanced Route Optimization

Major Release

We're excited to announce major improvements to our route optimization algorithm, delivering even more efficient routes and better fuel savings.

  • 30% faster route calculation
  • Improved multi-stop optimization
  • Traffic integration enhancements
  • New delivery time window options
  • Bug fixes and performance improvements
Read Full Release Notes →
September 28, 2025

Mobile App Update - Offline Mode Improvements

Update

Our latest mobile app update brings significant improvements to offline functionality, ensuring your drivers can work seamlessly even without internet connectivity.

  • Enhanced offline data storage
  • Faster sync when back online
  • Improved GPS accuracy
  • Battery optimization updates
Read Full Release Notes →
September 15, 2025

QuickBooks Integration Enhancements

Feature

New QuickBooks integration features make syncing your data even easier and more reliable.

  • Real-time webhook synchronization
  • Automatic payment matching
  • Enhanced error handling
  • Bulk customer import improvements
Read Full Release Notes →

Frequently Asked Questions

Quick answers to common questions about Root Mobile

How do I get started with Root Mobile?
Getting started is easy! Simply sign up for a free Sapling account at app.rootmobile.net/login, import your customer and product data, and you're ready to start creating orders. The entire setup process typically takes less than 5 minutes. Check out our training documentation for detailed setup guides.
What mobile devices are supported?
The Root Mobile app is available for both iOS (iPhone and iPad) and Android devices. We recommend iOS 14.0+ or Android 8.0+ for the best experience. The app works offline, so your drivers can continue working even without an internet connection.
How does QuickBooks integration work?
Our QuickBooks Online integration uses secure OAuth authentication and real-time webhooks to keep your data in sync. Once connected, invoices, customers, payments, and inventory adjustments automatically sync between Root Mobile and QuickBooks. No manual data entry required!
Can I try Root Mobile before purchasing?
Absolutely! Our Sapling plan is completely free forever and includes core order management features. You can upgrade to paid plans at any time to access advanced features like mobile app access, route optimization, and QuickBooks integration. No credit card required to start.
What kind of support do you offer?
All customers receive email support with a 24-hour response time guarantee. Mighty Oak plan customers get priority support with faster response times. We also offer comprehensive training documentation, video tutorials on our YouTube channel, and will soon launch live remote support for real-time troubleshooting.
Is my data secure and backed up?
Yes! Root Mobile is built on AWS infrastructure with enterprise-grade security. All data is encrypted in transit and at rest, automatically backed up daily, and stored redundantly across multiple data centers. We maintain 99.9% uptime and follow industry best practices for data security and privacy.

Get in Touch

Multiple ways to reach our support team

Email Support

info@rootmobile.net

Response time: Within 24 hours

Phone Support

+1 (520) 201-4052

Monday - Friday, 8am - 6pm MST

Live Chat

Available on our website

Click the chat widget in the bottom right corner